Vacancy: Operations Manager

Good Work Foundation (GWF) seeks a committed Operations Manager who will be responsible for day-to-day operations, managing the organisation’s human resources unit, project management, assist in the development of GWF’s operations budgets in collaboration with the GWF Head of Programmes and Campus Operations (HOPCO).

Reporting to the HOPCO and serving as a member of the management team, this position’s primary responsibility is providing effective management for GWF’s operations function at its campuses and support division.

Working with the management team, the position also contributes to the implementation of organisational strategies, policies, standard operating procedures and practices. This position will interact with the GWF Executive Committee, Heads of Central and Satellite Campuses, Coordinators of Programmes and the GWF Group Support team.

Responsibilities of the Operations Manager

  • Coordination and Supervision - Coordinate, manage and monitor various campuses in the organisation’s clusters.
    • Directly lead, supervise, inspire and grow the GWF Heads of Campuses (HOCs) and administrative staff in the GWF group support division
    • Train staff on relevant policies, standard operating procedures including general and operational management as well as leadership
    • Coordinate fleet and asset management for GWF working with the relevant departments
  • Financial: Review relevant financial statements and data. Utilise financial data to improve efficiency. Prepare and manage relevant operational budgets. Control inventory. Recommend effective strategies for the financial well-being of GWF operations and campuses.
  • Best Practices: Improve processes, procedures and policies in support of organisational goals. In conjunction with the HOPCO, formulate, update and implement departmental and organisational policies and standard operating procedures to maximise output. Monitor adherence to rules, regulations and procedures.
  • Human Resources: Assist the HOPCO to plan the effective allocation, efficiency and effectiveness of human resources and manage GWF HR processes and systems. Assist in recruitment and placement of relevant required staff; assist in the establishment of organisational structure; delegation of tasks and accountabilities. Establish work schedules. Supervise staff. Individually, monitor and evaluate performance in partnership with the HOPCO; support the transition and effective implementation of HR systems e.g. SMARTHR.
  • Information Technology: Work hand-in-hand with the GWF IT lead to create an optimal IT experience for all GWF campuses; support the development of IT processes and systems.
  • Volunteers Management: Host volunteers visiting GWF in conjunction with the GWF HOCs.
  • Communication: Monitor, manage and improve the efficiency of support services such as IT, HR, Admin and the GWF Support Team. Facilitate coordination and communication between support functions.
  • Strategic Input: Assist in the development of strategic plans for operational activity. Implement and manage operational plans. On an invitational basis, attend GWF EXCO meetings.
  • Risk Management: Manage organisational insurance policies. Ensure the development of a Health and Safety committee as well as ensure that meetings are held and tasks are assigned. In conjunction with the HOPCO develop and manage GWF operational risk register and profile.
  • Project Management: Work with the GWF Head of Development & HOPCO to manage projects as soon as they are initiated. Develop project plans, implementation and evaluation of projects ensuring deadlines are met.
  • Support the development and implementation of Building and Community Committees.
  • Contracts Management: Work with the Finance Department and HOPCO to develop a sound contracts management system and supplier database.
  • Procurement: Be part of a team that ensures proper procurement procedures are developed and adhered to in the purchase of goods and services.

 Minimum Requirements

  • A university degree in Operational Management, Project Management, Business Administration or similar qualification
  • A minimum of  7 years working experience in the above areas in lieu of a degree
  • Rural community experience preferable (not compulsory)
  • Knowledge and application of statutory and legal requirements with regards to Human Resources, SHE, OHS, Labour Relations

Skills & Behaviour

  • Systems thinking and ability to deliver excellent work based on short turnaround periods in a fast-paced and dynamic environment
  • Ability to conduct training using tried and tested models or framework
  • Must be hands-on and strategic
  • Very high emotional intelligence, IQ, cultural sensitivity
  • Must be people-focused and a team player
  • Flexible, adaptable and reliable


GWF offers a competitive compensation package commensurate with experience.


Hazyview, Mpumalanga Province, South Africa. The GWF head office is based at our largest digital learning campus in Hazyview. This is ten minutes’ drive from the Kruger National Park’s Phabeni Gate and 45 minutes drive from White River and Nelspruit.


To apply please send your full CV together with a letter of motivation to, REF: Operations Manager. Application closing date is 31st May 2018.

About Good Work Foundation

GWF launches hubs of learning or ‘digital learning campuses’ in the heart of rural African communities that support and enhance state education. Digital learning campuses are single points of entry to information and learning that maximise access for underprivileged communities.

The prototype, established in 2012, is Hazyview Digital Learning Campus located close to the border of the Greater Kruger National Park. Since opening, more than 1000 adults have graduated with internationally recognised qualifications in ICT literacy and eight elementary schools send a combined 5000 learners to the campus for digital literacy tuition, as well as supplementary English, mathematics and conservation tuition, presented on digital devices.

Based on the success of the Hazyview Digital Learning Campus prototype, six more digital learning campuses are in development in the rural areas bordering the Kruger National Park.