VACANCY – Travel & Tourism Programme Manager


Good Work Foundation (GWF), an award-winning South African non-profit organisation, launches digital learning campuses in the heart of rural African communities that support innovative learning that is inspired by a digital future.

The Travel & Tourism Academy consists helps rural youth access world-class programmes that give them the skills to join South Africa’s tourism industry.

Role Overview:

Purpose of the role: Delivering effective management of GWF’s Travel and Tourism Academy programme development across the group.

Reports to: GWF Head of Programmes and Campus Operations (HOPCO)

Level: Member of the Management Team

Application closing: 31 January, 2019


Development, Coordination and  Supervision – Overall responsibility for academic management of the Travel and Tourism Academy programme ensuring consistently high quality of facilitating and meeting targets for student recruitment, retention and results:

  • Manage the Travel & Tourism Academy
  • Develop and implement the Hospitality and Conservation curriculum in line with the needs of the organisation and accreditation bodies
  • Oversee and assess the current Hospitality and Conservation programme offerings and develop programme schedules
  • Plan and obtain training resource requirements
  • Develop training and assessment plans and manage the successful delivery (implementation) of training/activities and assessments
  • Drive the research, development and innovation of the programme ensuring its alignment to national and regional youth employment demand and global trends in “education, gender and work”
  • Support research initiatives into regional / global education trends, specifically the evolution of programmes that allow youth to effectively enter the growing digital marketplace
  • Contact person to SA College of Tourism (Regular reporting and feedback)
  • Mentoring hospitality team in training, assessment and administration requirements relating to Cathsseta/SACT in particular
  • Oversee as well as manage the student selection process
  • Work with the HOPCO and Development team to meet funder specific requirements with regards to the programme
  • Provide organisational periodic reports for internal and external stakeholders
  • In-house moderator function. Conduct regular moderation and quality assurance of training and assessment activities and moderation of administration records
  • Provide feedback and moderation reports to external moderator
  • Document the programme’s objectives, content, strategic relevance, operational management and curriculum

Strategic Input - Assist in the development of strategic plans for programme activity. On an invitational basis, attend GWF EXCO meetings and all other relevant meetings.

Human Resources – Responsible for the training of programme staff, teachers, facilitators and coordinators to ensure consistency and high quality of programme delivery across all campuses:

  • Oversee and connect in with campuses around recruitment and appointment of new programme staff, teachers, facilitators and coordinators
  • Oversee the roles/functions of the Travel and Tourism Academy team
  • Inspire, Manage and grow the staff in the Travel and Tourism Departments
  • Conduct performance reviews of the Travel and Tourism Academy staff

Student Recruitment and Marketing – Interface with the Development Department to create a comprehensive student recruitment and marketing strategy to ensure awareness and demand for the programme, ensuring high quality students are placed into the programme

Volunteers Management – Interface with volunteers and experts, when applicable, to ensure that they are adding strategic value to the programme

Ambassador – Represent the programme on behalf of the Head of Programmes & Campus Operations (HOPCO) when required and be a brand Ambassador to external stakeholders

Financial – Preparation and reporting on programme budget as well as manage programme expenditure

Monitoring and Evaluation – Periodic reporting on programme activities, progress, challenges and way forward of programme at a strategic and group level

  • In collaboration with other relevant Programme Managers as well as EXCO ensure that all programmes are aligned to GWF goals and objectives as well as its Mission and Vision
  • Adopt a systematic approach towards ensuring that student’s Portfolio of Evidence is in place, monitored and evaluated

Relationship Management – Manage and create relationships with hotels, lodges restaurants and other necessary stakeholders to ensure that student practicals are efficiently and effectively conducted

Alumni Management – Design a comprehensive alumni retention programme, focused on securing job placement opportunities for alumni and explore the opportunities of continued alumni support.


  • A relevant degree in related field
  • A minimum of 8 years relevant experience in a similar role or have managed programmes that rapidly evolved to push the boundaries of education
    • Rural community or non-profit experience preferable (not compulsory)


  • Very high emotional intelligence, IQ, cultural sensitivity
  • Innovative, creative, problem solver, patient, confident and resilient
  • Eager to be part of and guiding a team in programme development relevant to the world of work in South Africa and especially in the rural context
  • Have an understanding and desire to learn and be part of the rural context in which GWF works
  • Committed to and passionate about education in South Africa
  • Experience in training of trainers
  • Servant leader


GWF offers a competitive compensation package commensurate with experience.


GWF Head Office, Hazyview, Mpumalanga Province, South Africa.


To apply please send your full CV together with a letter of motivation, including your salary expectations, to, REF: Travel & Tourism Academy Programme Manager.

Only shortlisted candidates will be contacted.

Should you not hear from us within 2 weeks, please consider your application unsuccessful.


  • Applicants must have the right to legally work in South Africa
  • The employer reserves the right to vary the specifications of the advertised position
  • The employer reserves the right not to make an appointment